Below is an outline of the terms and conditions which apply to the provision of Doug’s coaching services.

Coaching Service Terms

The terms and conditions below apply to all coaching provided by Sonrisa, LLC / Doug Ottersberg (“Doug”) to any individual or organization (“the client”) and constitute the contract for the service to be provided by Doug for the client. The term ‘coaching’ as here used covers hypnotherapy or NLP sessions, life coaching, personal coaching, executive coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for coaches or others. {“success acceleration sessions”)

In return for the fees payable by the client (or by a third party on their behalf), Doug agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first success acceleration session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Doug to discuss any concerns and see if they can be resolved before the first success acceleration session. Participation by any individual in the first success acceleration session constitutes acceptance of these terms and conditions.

Terms and Conditions

Service to be provided

(A) Business Coaching

The Business Coaching service will be provided as agreed between Doug and the client. Invoices can be provided on request.

(B) Executive Coaching

The Executive Coaching service will be provided as agreed between Doug and the client. Invoices can be provided on request.

(C) Personal Coaching/Mentoring

Format of Sessions: Telephone success acceleration sessions or other format where such is agreed.

Unless otherwise agreed, the client is responsible for telephoning Doug at agreed times. Doug  is responsible for ensuring that he is available for consultation at agreed times.

Length of Each Session: Typically As agreed between Doug and the client.

Initial Number of Sessions to be provided: To be agreed  between Doug and the client and confirmed by Doug by email or written correspondence. Where no specific number is agreed sessions will be provided on a session by session basis.

Per Session Fee: In accordance with Doug’s current per session fee or fee for a series of sessions, or any other such fee as shall be agreed and notified to the client. Doug will confirm the fee in writing, usually by email, unless this is impractical.

Number of sessions for which payment is required in advance: To be agreed before success acceleration sessions commence.

Additional Sessions

Doug may agree to provide additional success acceleration sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where Doug notifies the client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.

(C) All Forms of Coaching

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be agreed between Doug and the client by phone or email and confirmed by Doug by email or letter. Doug prefers using online scheduling which may be accessed after payment for your session.

Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

Payment Terms

Fees can be paid online by debit or credit card or Paypal, by bank transfer, or by check made out to Sonrisa, LLC & sent to 2442 Cerrillos Road #318 Santa Fe, NM 87505. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.

Fees are payable in advance of each success acceleration session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by Doug in advance of a success acceleration session Doug is not obliged to provide the session.

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

Between Sessions

Doug may assign the client tasks or exercises to complete between success acceleration sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.

Where possible, clients are requested to submit any information requested by Doug relating to assignments at least 24 hours before the success acceleration session when they are to be discussed. Doug will provide feedback on completed assignments during success acceleration sessions.

The client may contact Doug by phone or e-mail between sessions to seek clarification regarding anything arising from a success acceleration session or for administrative purposes (e.g. where a client needs to rearrange a success acceleration session or make a payment). Additional coaching can also be provided between sessions and there will be an additional charge for this. Doug will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

Rearranging Sessions

If a client needs to rearrange a success acceleration session, they should provide at least 48 hours notice. No refunds will be given to clients for unused success acceleration sessions unless 48 hours notice has been given. In exceptional circumstances Doug may need to rearrange a success acceleration session. In those instances he will also give the client 48 hours notice where practical.

Where a client pays for a session or sessions in advance they must have the success acceleration session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

Confidentiality

Personal information or business information supplied by clients in success acceleration sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Guarantee

Any client who is dissatisfied with any success acceleration session can ask for a full refund for that particular session, provided that the request for a refund has been made within twenty four hours of completion of the session. If a client obtains a refund for a success acceleration session in accordance with this clause, then the client and Doug each have the option to terminate this contract immediately, confirming such termination by email or letter. If either party does terminate this contract in such circumstances then Doug will have no obligation to provide any further success acceleration sessions to the client and the client will in turn will be entitled to a full refund for any future success acceleration sessions for which they have already paid which are no longer to be provided.

Early termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Doug can decide to terminate the service to the client early or refuse or be unable to provide further success acceleration sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Doug where practicable and will be refunded any advance payments made for success acceleration sessions not yet provided.

The client is entitled to terminate the service early at any time by giving written notice by email or letter, whether or not they are using the “Guarantee” clause above.  Such notice will take immediate effect as soon as it is received by Doug.  In such a circumstance the client will be entitled to a full refund for any success acceleration sessions already paid for but not yet provided to the client and you will not be required to make any payment for success acceleration sessions not yet provided to the client.

Responsibilities

Doug will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business.  Doug has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of success acceleration sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

Variation of Terms and Conditions

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Doug and the client and confirmed by Doug in writing by email or letter. In other cases, Doug may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further success acceleration sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for success acceleration sessions not yet provided. Such notice will be effective on receipt by Doug.

Governing Law

This contract is governed by the laws of New Mexico whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.